Privacy policy

Last updated: August 2026

ReElevate Hospitality respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit reelevatehospitality.com, how we use it, and the rights available to you under South Africa’s Protection of Personal Information Act, 2013, also known as POPIA.

1. Who we are

ReElevate Hospitality provides hospitality consulting, operational support, assessments, and team training services.

For the purposes of POPIA, ReElevate Hospitality is the responsible party for the personal information collected through this website.

You can contact us at:

Email: info@reelevatehospitality.com
Business location: South Africa

2. Information we collect

We may collect personal information that you provide directly when you contact us through the website.

This may include:

Your name
Your email address
Your phone number, if provided
Your property or business name
Information about your property or enquiry
Any other information you choose to include in your message

Please do not submit sensitive or confidential information through the contact form unless it is necessary for us to respond to your enquiry.

3. Information collected automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies.

This may include:

Your IP address
Browser and device type
General location information
Pages viewed
Time spent on the website
Links or buttons clicked
The website or search engine that referred you to us
Technical information about how the website performs

This information helps us understand how visitors use the website and identify ways to improve its content, performance, and user experience.

Where required, non-essential cookies and analytics tools will only be used after you have provided consent through the website’s cookie settings.

4. How we use your information

We may use your personal information to:

Respond to enquiries submitted through the website
Communicate with you about our services
Understand your requirements
Prepare for a consultation or potential project
Provide services you have requested
Maintain records of our communications
Improve the website and its content
Monitor website performance and visitor activity
Protect the website against misuse, fraud, or security threats
Meet our legal, regulatory, and business obligations

We will only use your information for the purpose for which it was collected, or for another compatible and lawful purpose.

5. Our basis for processing your information

We process personal information where:

You have given your consent
Processing is necessary to respond to your enquiry
Processing is necessary to take steps before entering into an agreement with you
Processing is necessary to provide services under an agreement
We have a legitimate business interest that does not unfairly affect your privacy
We are required to process the information by law

You may withdraw your consent at any time where processing is based on consent. This will not affect processing that took place before your consent was withdrawn.

6. Cookies

Cookies are small files placed on your device when you visit a website.

We may use essential cookies that are required for the website to function properly. We may also use analytics cookies to understand how visitors use the website.

Depending on the tools active on the website, cookies may be used to:

Keep the website secure
Remember cookie preferences
Measure website traffic
Understand how visitors move through the website
Identify technical problems
Improve website content and performance

You can manage or withdraw your cookie choices through the cookie settings available on the website. You can also block or delete cookies using your browser settings, although this may affect how some parts of the website function.

7. Sharing your information

We do not sell or rent your personal information.

We may share limited information with trusted service providers that help us operate the website and run our business. These may include:

Website hosting providers
Website maintenance and technical support providers
Email and communication providers
Analytics providers
Professional advisers
Cloud storage and business software providers

These providers may only process information for the services they provide to us and must take appropriate steps to protect it.

We may also disclose information where required by law, a court order, a regulator, or another lawful authority.

8. Information processed outside South Africa

Some of the third-party services used to operate the website or manage communications may store or process information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection and that the transfer is permitted under applicable data protection law.

9. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

The length of time may depend on:

The nature of your enquiry
Whether you become a client
Our legal and contractual obligations
The need to maintain accurate business records
The need to resolve a complaint or dispute

Enquiries that do not lead to a working relationship will be deleted or securely anonymized when they are no longer needed.

10. How we protect your information

We take reasonable technical and organizational steps to protect personal information against:

Loss
Unauthorized access
Misuse
Alteration
Disclosure
Destruction

These measures may include secure website connections, access controls, secure passwords, software updates, and limiting access to people who need the information for legitimate business purposes.

No online system can be guaranteed to be completely secure. You provide information through the website at your own risk, but we will take reasonable steps to protect it.

11. Your rights

Under POPIA, you may have the right to:

Ask whether we hold personal information about you
Request access to your personal information
Ask us to correct or update inaccurate information
Ask us to delete information where we no longer have a lawful reason to keep it
Object to certain uses of your information
Withdraw consent where processing is based on consent
Ask us to stop using your information for direct marketing
Submit a complaint about how your information has been handled

To exercise any of these rights, contact us at info@reelevatehospitality.com.

We may need to confirm your identity before completing your request.

12. Direct marketing

We will not use the information submitted through the contact form to send unrelated marketing communications unless you have consented to receive them or another lawful basis applies.

Where you have agreed to receive marketing communications, you may unsubscribe at any time by using the unsubscribe option provided or by contacting us directly.

13. Links to other websites

The website may contain links to third-party websites.

We are not responsible for the privacy, security, or content of websites operated by other organizations. You should review their privacy policies before providing them with personal information.

14. Children’s information

This website is intended for business owners, general managers, hospitality professionals, and other adult visitors.

We do not knowingly collect personal information from children through the website. If you believe that a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.

15. Complaints

Please contact us first if you have a concern about how we have handled your personal information. We will make reasonable efforts to investigate and resolve your concern.

You also have the right to lodge a complaint with the South African Information Regulator.

Information Regulator South Africa
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, the tools we use, or applicable law.

The latest version will be published on this page with the date it was last updated.

17. Contact us

For privacy questions, requests, or concerns, contact:

ReElevate Hospitality
Email: info@reelevatehospitality.com
Location: South Africa