The founder
My approach to hospitality has been shaped by more than a decade working across luxury safari lodges and superyachts.
As a Camp Manager at Londolozi and later a Chief Stewardess in yachting, I learnt to lead and develop teams, anticipate individual guest preferences and recognise how much the smallest details can shape an experience.
A guest might mention to their waiter how much they have loved the homemade granola and wish they could make it at home. Before they leave, they are surprised with a small packet and the recipe from the chef.
Or, a housekeeper notices that a guest keeps removing the top sheet from their bed. From then on, the bed is made without it and the preference is remembered for their next stay.
It's not the gesture itself that makes the difference; it's that somebody was paying attention. For me, that's where service becomes hospitality.
reElevate is built around helping teams understand why their work matters and experience the reward of seeing the difference they can make to a guest. It builds confidence, pride in their work and, ultimately, a better guest experience.
That’s why I created reElevate.
Contact us
The most memorable properties are shaped not only by what guests see, but by how they leave feeling. I’d love the opportunity to contribute to that experience.
